Return policy

At BAFashion, your satisfaction is important to us. This Returns Policy is designed to give you clarity and confidence when shopping with us. Nothing in this policy affects your statutory rights under applicable consumer protection laws.

​

Returning an Unwanted Item

 

We understand that sometimes an item may not meet your expectations. If so, you may return it under the following conditions:

• Items must be returned within 14 days of delivery.

• Items must be in their original condition — unworn, unused, and unaltered.

• All tags, labels, and packaging must be intact.

Once your return is received and approved, your refund will be processed to your original payment method within 14 days.

​

Delivery Refunds

 

Delivery fees are non-refundable.

​

Original Condition Requirements

 

For hygiene and quality reasons, the following items cannot be returned:

• Underwear (if hygiene seal is broken)

You are welcome to try items on as you would in a store, but items must not be worn beyond fitting.

Any item returned in a worn (Fragrance on item), damaged, or unsuitable condition will not be eligible for a refund and may be sent back at your expense.

​

Return Process & Responsibility

​

• Returned items remain your responsibility until they reach us.

• Ensure items are securely packaged to avoid damage.

• Always obtain proof of shipment.

​

BAFashion is not responsible for:

​

• Items lost or damaged during return transit

• Items returned to us in error

​

Late Returns

 

Returns outside the 14-day window may not be accepted. If accepted under exceptional circumstances, refunds will be at BAFashion’s discretion.

​

Fair Use Policy

 

To protect our business, we monitor return patterns. We reserve the right to:

• Refuse returns that show signs of misuse

• Decline refunds for worn or altered items

• Block accounts involved in suspicious or excessive return activity

Legal action may be taken in cases of fraud or abuse.

​

Exchanges

 

We currently do not offer direct exchanges.

If you need a different size or style, simply:

1. Return the original item

2. Place a new order

​

Faulty or Incorrect Items

 

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with proof (photos/videos). We will resolve the issue promptly.

​

Contact Us

 

For all return-related enquiries, please reach out to our support team:

Email: support@bafashion.shop
WhatsApp: 09035799565